User limit enforcement

Account-level user limits control how many users of each type can be simultaneously active in the platform.

Limit types

• Basic limit (limitUserBasic): Maximum number of concurrently active Users and Embed Only users.
• Advanced limit (limitUserAdvanced): Maximum number of concurrently active Admins and Designers.
• A value of null for either limit means no cap is enforced for that type.

When a limit is reached

New login attempts by users of that type are blocked until an existing session expires or is disconnected.

• Sessions expire automatically after 30 minutes of inactivity.
• Platform support (instance support role) can forcibly disconnect active sessions if immediate action is needed.