| "Invalid user/password or disabled." |
Wrong credentials or account deactivated |
Verify email and password. Contact Admin if account may be disabled. |
| "Too many attempts. Please wait 2 minutes." |
5 or more failed login attempts |
Wait 2 minutes, then try again. |
| "Password expired. Please change your password." |
Password is older than 90 days |
Use the Forgot/Change Password link on the Login page. |
| "Account is not active." |
Account has not been activated |
Check your email for the activation link sent at registration. |
| "User already logged in from another browser or device." |
Active session on another device |
Sign out from the other device, or wait for the session to expire. |
| "The account has reached the limit of advanced/basic users." |
Account seat limit reached |
Contact your Administrator to resolve concurrency. |
| A view you previously had access to no longer appears |
Removed from group |
Contact your Administrator. |
| A detail page shows "Record not found" |
Record no longer exists in the source system |
The record may have been deleted or modified in the external system. |