Account activation flow

When a new account is created through self-registration, it must be activated before any user can sign in.

Activation steps

1. The account is created in a pending state.
2. An activation email is sent automatically to the registering user’s email address.
3. The email contains a link to activate the account.
4. Clicking the link changes the account status to active.
5. Once active, users can sign in under that account.

If the activation email is not received

• Check the spam/junk folder.
• Verify the email address used during registration.
• If the link has expired or was not received, contact your platform support team. Account activation links are single-use and cannot be regenerated through the self-service flow.